Frequently Asked Questions (FAQs)

About Us

Adventure Supply Co. is a family-owned business with a big passion for adventure and high-quality gear. We have operations in both Australia and the USA, and we take pride in importing a specially curated (and steadily growing) range of products into these respective markets. Our mission is to equip adventurers like you with the best gear to help you explore the great outdoors. We're adventurers at heart, and we believe in the gear we sell because we use it ourselves. To learn more about our story and values, please visit our About page.

Orders & Shipping

At Adventure Supply Co., we value transparency and accuracy, particularly when it comes to our stock availability. If a product is listed as "In Stock" on our website, it means we have it on hand, ready to be dispatched. For products that are currently unavailable, you can sign up for an email notification for when they're back in stock. Sometimes, we may offer pre-orders for products that are en route to us or display estimated time-frames for custom orders. Please note, while we strive to keep our inventory as accurate as possible, we're human and sometimes errors might occur. In the rare case that a product you've ordered is sold out, we'll immediately reach out to you and offer the option of a full refund or placing the item on back order. We appreciate your understanding and trust in Adventure Supply Co.

At this time, Adventure Supply Co LLC (USA) only ships within the United States of America. If you're based in Australia or New Zealand and wish to place an order, please visit our Australian website at We're constantly looking at ways to expand our reach, so please stay tuned for any updates on our shipping policies. Thank you for your understanding and continued support.

We strive to get your adventure gear on its way as quickly as possible! Most orders are processed and dispatched within 1-2 business days. In the rare event that there is a longer delay, we will contact you directly to keep you informed. Please note that actual delivery times may vary based on your location and the delivery service. Thank you for your understanding and your trust in Adventure Supply Co.


At Adventure Supply Co., we are dedicated to ensuring customer satisfaction and stand behind the products we offer. For warranty claims on products purchased from us, we will gladly provide support and assistance. However, it is essential to note that the ultimate warranty responsibility lies with the respective manufacturer. In the case of products that we import directly from Australia, we offer a warranty service that matches the original manufacturer's warranty. For other products, while we will facilitate the warranty process, you may need to contact the manufacturer directly for warranty-related inquiries. We are committed to making your adventure gear purchase a seamless and enjoyable experience, and our team is here to help address any warranty concerns you may have.


You can contact us through our contact page! We will be happy to assist you.